Customer Care Advisor

  • Permanent
  • Altrincham
  • Salary: £19k - 21.5k per year

Manchester

Customer Care Advisor/ Customer Service/ Company Bonus/ On- Site Parking/ Good Benefits Package

As a result of continued business growth, my client now needs to increase their Customer Care Team to meet the needs of their large customer network.

Ideally applicants will have previous telephone-based customer service skills. However, on the job training can be provided so I am happy to discuss this role with positive, ambitious candidates with excellent communication skills looking for their first role.

Job Description:

  • Proactively nurture existing customer relationships by providing an excellent level of service
  • Resolve all customer issues and queries quickly and effectively, ensuring the integrity of the relationship is always maintained
  • Ensure that all company Service Level Agreements are met
  • Ensure that all company compliance measures are met
  • To communicate with customers effectively over the telephone and via email – with an objective to achieve a one call resolution to issues
  • Develop and maintain effective communication channels with all internal departments, ensuring that necessary support and information is provided as required
  • To be flexible in working approach, undertaking specific projects as required
  • To promote the business culture effectively, always advocating the business brand
  • To inspire colleagues to collectively achieve targets

Requirements:

  • Positive attitude to all tasks
  • Ability to commit to offering a customer focused service – always offering excellent service
  • Ability to resolve queries effectively
  • Excellent communication skills – Ability to communicate information in a clear and articulate manner to both customers and colleagues both over the telephone and in writing
  • Excellent time management and organisation skills
  • Ability to take responsibility for own tasks and workload
  • Calm and collected approach to tasks in a sometimes-pressured environment
  • Desire to develop skills and experience within the business
  • Ambitious and enthusiastic mentality

If you have the personal profile outlined above and are interested in discussing this opportunity further- Please contact Rosie on 07384462669 to discuss further and/ or submit your CV for immediate consideration.

Name(Required)
Max. file size: 2 MB.
Consent

About us

NC Associates is a professional services recruitment specialist business.  We pride ourselves on partnering with our clients and understanding our candidates. 

Latest jobs

Follow Us

Share on facebook
Share on twitter
Share on linkedin